ORGANIZATIONAL SECURITY

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework.  SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Prolifiq is currently engaged in a SOC 2 audit process.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented.  Our team members are required to review and accept all security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws. 

Secure Development Practices

We adhere to a strict Secure Development Lifecycle program.  All efforts undergo peer code review, static code analysis, integration testing and manual QA testing before merging into a branch that may be built into an app package.  Additional security screening occurs regularly with Salesforce before updated packages are published to the AppExchange and made available to our customers.

Salesforce Certifications

All Prolifiq developers hold at a minimum the Platform Developer I certification from Salesforce.  Our support and customer service teams hold at a minimum the Salesforce Administrator I certification.

SOC2 Compliance

Prolifiq is a SOC2 certified software.

OPERATIONAL SECURITY

Salesforce

Our customers enjoy the unrivaled security infrastructure of the Salesforce platform.  All Prolifiq products are built 100% natively on the Salesforce platform.  To Prolifiq and Salesforce, “100% native” means that no data is transmitted outside of or received into your Salesforce instance through the use of Prolifiq’s applications. Prolifiq has no access to our customer’s data or to any of the operational infrastructure.  Your administrators can install our apps with the confidence that there are no integration requirements to get up and running.

Vendor and Risk Management

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. 

Vendor Risk Management

Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@prolifiq.ai