Breaking the Ice with Customers in the Winter ‘21 Release
Even though this year went by way too fast, one of the best things about winter coming so soon is that PROLIFIQ’s Winter ‘21 Release is here!
First and foremost, PROLIFIQ has launched the new PROLIFIQ SUCCESS COMMUNITY. Powered by Salesforce Experience Cloud, the new Community provides Admins, sales, customer success, and marketing professionals a place to collaborate via Salesforce Trailhead as well as access product user training videos, and tap into a robust knowledge base to boost their performance and satisfaction with PROLIFIQ offerings.
PROLIFIQ ACE, a digital content companion app, enables sales and customer success reps to serve as trusted customer advisors by delivering marketing content that embraces buyer journeys. ACE has been drastically overhauled to enhance the user experience and navigation, making it easier for reps to engage with customers and prospects throughout Salesforce Sales and Service Clouds.
PROLIFIQ CRUSH is a key account management app that arms sales and customer success teams with valuable account intelligence that enables them to drive more business. CRUSH has also undergone significant user experience enhancements, particularly in CRUSH Cross-Sell, which now has more robust capabilities to help users identify new selling opportunities.
PROLIFIQ RELATIONSHIP MAP enables sales and customer success teams to bring their contacts to life across Salesforce Sales and Service Clouds and Quip. Users can quickly identify champions, earmark supporters, flag blockers, and develop actionable insights to drive better decisions. New enhancements enable users to highly personalize their relationship maps with more sophisticated relationship tracking, enhanced layout capabilities, and deeper integration with Salesforce contacts to fine-tune map displays based on user preferences.
The CRUSH Influence Chart, which is bundled with RELATIONSHIP MAP, was also enhanced with design upgrades that enable sales and customer success teams to better understand stakeholders in their key accounts.
You can read more about the PROLIFIQ Winter ‘21 release here.